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Returning items

Return articles in unused condition

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (T.O.M. bv, Rootven 18-20, 5531MB, Bladel - Nederland, customerservice@tom-bv.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns procedure

You can return products to us in this way:
We advise you, to optimize the processing of your return shipment, to use the return form and to include it with a copy of your invoice with the return.

The return form can be found via the link below:
Returns form

Return address of T.O.M. BV:
T.O.M. BV
Attn. Returns Department
Rootven 20
5531 MB Bladel

Please note that the costs of returning your products are at your own expense. Keep in mind that these costs are approximately equal to the shipping costs. The cost depends on the weight and size of the shipment. Returning from outside of The Netherlands can be more expensive.

Free returns via our pick-up points

  • You can return the articles for free at one of our pick-up points:
  • Giga-Bikes Tilburg (Piusstraat 64 A/B, 5038 WT Tilburg)
  • Jumbo Boschdijk Eindhoven (Boschdijk 289, 5612 HB Eindhoven)
  • De Wisselstroom Hapert (Melkweg 7, 5527 CZ Hapert)

Returns must be delivered in a closed box. Ensure that you send the article in the original condition and if reasonably possible in the undamaged and original packaging. Put the fully completed returns form and a copy of the invoice in the box. Keep your invoice number at hand if you drop off the return shipment at one of the pick-up points above. Our service employees will ensure that your return shipment comes to our Returns Department, which will handle your return further.

See the page about the cooling-off period for further information about the cancellation right.

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